Whether you’re experienced or new to supporting students, there will always be circumstances where it helps to speak to a colleague.
Sometimes it’s hard to know whether it’s appropriate to share information, when a situation is too much for one person to handle, or to see the wider implications of individual student decisions when you’re in the middle of a complex situation.
Any member of staff can contact a member of the Student Welfare team for advice or guidance - even to just check that you’ve done everything you are able to do for a student or member of staff. There is a network of staff across the University who handle student issues on a daily basis, and work together to co-ordinate support for students.
Key documents relating to supporting students can be found below or through your QOL - look under ‘University Documents \ Staff documents \ Supporting Students’.
QUB documents for Staff:
- Student Counselling: Guide for Staff Supporting Students v1.0
- Student in Distress Procedure v1.2
- Student Intervention Protocol 3.2
- Staff Guide to Student Care (summarised)
Six point plan for responding to students in difficulty or distress
1. Stay calm and consider safety: yours, others, the student’s
2. Check with the student: is there any one they feel they could talk to? Family, friend, support service?
3. Be direct and clear: especially about limits on your time and what you feel comfortable talking about
4. Take threats of self-harm and attempted suicide seriously: contact Student Welfare or Carecall
5. Don’t promise confidentiality: tell the student that if you are concerned about them, you need their written permission to speak to relevant support
6. Consult with others: if necessary, this can be done without disclosing the student’s identity
For looking after your own Wellbeing
Staff also have access to a free independent confidential and professional counselling service through CareCall. Click here for more information.
For more information on personal tutoring including the Personal Tutor Referral Chart and Personal Tutor Guide please click here.
If you see a gap in our information, or would like a specific briefing or discussion for your School or department, email the Resilience and Wellbeing Team at email@example.com or telephone 028 9097 2893.