The Counselling Service


Student Wellbeing Service

The Queen's Counselling Service

The service is run in partnership with Inspire, a local counselling organisation. Working with Inspire gives Queen's students access to a range of different clinical skills and helps meet demand for counselling at particularly busy times of the year. You can visit their website here.

Visit website

Counsellors can work with you on a range of issues, aimed at helping you to identify and manage issues affecting your ability to progress with your studies. Student counselling is provided on a short-term, brief solution focused model, normally up to 4 sessions. The service is not a substitute for longer term psychological or therapeutic support which should be accessed through your GP and to which your counsellor may refer you. 

Queen's students can access a counsellor 24 hours a day, 7 days per week via our freephone telephone service on 0808 800 0016.

Counselling staff are all trained, experienced, and extremely committed to the work they do. You will be gently challenged to face your problems, to set goals on how to achieve solutions to your problems and actively work towards those goals. 

Counselling sessions usually last 50 minutes, and are available from 9.00am - 5.00pm, Monday - Friday. Your counsellor will discuss your options with you and, where appropriate make you aware of  help you to access other types of support, for example through the Students’ Union, the Student Wellbeing Service, or other services in the Student Guidance Centre. For longer term support needs, students are encouraged to speak to your GP to access NHS support.

Making an Appointment

How to Make a Counselling Appointment
You can make an appointment in any one of the following ways:


Tel: 0808 800 0016 (24hr Freephone) - students should be able to get an appointment with the service within 5 working days. If you are experiencing difficulties getting an appointment please let the Student Wellbeing Service know by emailing . If you are having difficulties getting through, please keep trying the number, as there have been some technical issues. 

If you are a member of staff and have a general query about counselling or would like advice on supporting students please call the Student Wellbeing Office on 028 9097 2893 to speak to a member of the Student Wellbeing Service team or visit the staff section of our website.

Availability of Apppointments
Our capacity to deliver counselling appointments can be limited, which means that we try to schedule an initial conversation as quickly as possible, and then schedule future appointments on the basis of clinical need. You may need to wait for a session, particularly at peak times. After speaking to a counsellor or a Wellbeing Advisor at the University, you may also be made aware of the wider range of support options, counselling is only one of a number of options which students access and find helpful.

We also ask that you be considerate to other students, and contact Inspire at least 24 hours before your appointment if you know you will not be able to make it. Unexpected situations come up which do not always make notice possible, but more notice allows the session to be used by someone else.

Cancellation of Appointments
If you have to cancel your appointment, please contact Inspire on 0808 800 0016 (Monday - Friday, 9.00am - 5.00pm) at least 24 hours before. If cancellation is within 24 hours of your appointment time (during the working week), the University will be charged for the session and it may be taken from your entitlement. Repeated failure to provide sufficient notice may affect the number of session of counselling available to you. If 2 appointments are missed or cancelled we may need to allocate the time slot to another student who may be in need.

Complaints Procedure
We aim to provide you with the highest quality of service and work closely with our counsellors to ensure that they provide a professional service. If you have any concerns about your counselling or counsellor, and feel unable to resolve them directly, please contact the Student Wellbeing Service:

Request a Confirmation of Attendance Email

What is it?
You may on occasion need confirmation that you have attended counselling sessions. You can request this information from Inspire by emailing: