This section of the Code of Practice for Research Degree Programmes relates to the Advice and Guidance on Concerns, Complaints and Appeals within the UK Quality Code (November 2018).

It is in the interests of research students and the University to resolve problems at an early stage.

The procedures for addressing complaints and academic appeals at various levels apply equally to all research students, including those who are part-time, off-site, registered in collaborative programmes, or on visiting programmes.  The links below provide students, staff and other stakeholders with details of the relevant regulations, guidance, flowcharts, and forms.

A complaint under the Student Complaints Procedure is an expression of dissatisfaction about the standard of service, action or lack of action by the University.

The Academic Appeal Regulations (Research Degree Programmes) are intended for use by students on Research Degree Programmes (including students engaged in the research elements of a Professional Doctorate or Integrated PhD programme) who wish to appeal against a decision on student progression, assessment and/or award or an examiners’ decision regarding the outcome of an oral examination.

Students can seek advice and guidance in relation to these Procedures and Regulations from SU Advice, and the Students' Union.