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Service Catalogue

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Further Information
Qsis Service Catalogue

Qsis Services is comprised of three teams: Qsis Support, Qsis Governance and Qsis Business Systems. Below you can find more information on the services the three teams jointly provide.

  • Service Desk

    Qsis Services provides QUB staff with a single point of contact for all requests, incidents and changes to Qsis.  The service operates on ITIL principles.  All incidents and requests are logged and tracked by the Qsis Support Service Desk (x2884, studentsystemssupport@qub.ac.uk). The following areas are covered:

    • Incident Management
    • Request Fulfilment
    • Problem Management
    • Change Management

     

  • Admissions Support

    Qsis Services supports the Admissions department and Queen's Schools and departments with all incidents, requests and processes involving undergraduate and postgraduate applications.  The following areas are covered:

    • UCAS
    • Direct Applicant Portal
    • Add Application
    • Admissions Configuration
    • Revocation
    • A-Level Results
    • Analysis of Intake
    • Applicant Financial Record (AFR)
    • PBI/CAS
    • Transfer Credit
    • File Parser
  • Finance Support

    Qsis Services supports Student Finance and Queen's Schools and departments with all incidents, requests and processes involved with undergraduate and postgraduate fees, invoicing and payments. The following areas are covered:

    • Billing & Invoicing
    • Cashiering
    • Debt Collections
    • Direct Debits
    • Fee code update
    • GL Interface
    • Item Type Request
    • Online Payments
    • Rollover Activities
    • Tuition and Fees
    • Waivers
  • Financial Aid Support

    Qsis Services supports Student Finance and Queen's Schools and departments with all incidents, requests and processes involved with undergraduate and postgraduate financial aid. The following areas are covered:

    • ACR
    • Rollover
    • Student Attendance Confirmation
    • Student Attendance Request
    • Student Support Fund
    • SLC Disbursement
  • Student Record Support

    Qsis Services supports Student Registry, International Student Support, Queen's Schools and other departments with all incidents, requests and processes involved with student records. The following areas are covered:

    • Academic Standing (Progression)
    • Address Cleansing
    • Activity Management/Component Marking
    • Campus Community - Personal Information
    • Enrollments
    • Erasmus/Exchange
    • Grading
    • Graduate Research Management (RSM)
    • Research Student Lifecycle (RSL)
    • Graduation/Completion
    • INTO
    • Management of Exams
    • Placements
    • Prizes and Awards
    • Degree Plus
    • Resits/Resit Wizard
    • Service Indicators
    • Student Duplicates
    • Student Program Plan Stack
    • Swaps/Drops
    • Term Activation/Levels
    • Transcripts/HEAR
    • UKVI
    • Withdrawals
  • Governance / Security

    Qsis Services supports all Qsis users with incidents, requests and processes involved with access, security, auditing accounts and data sharing.  The following areas are covered:

    • Access Request
    • Audit User
    • Active Directory Query
    • Account Review
    • Security Incident
    • Staff moving department or leaving QUB employment
    • Data Sharing

    For more information on Qsis Governance, click here.

  • Communications

    Qsis Services supports all Qsis users with incidents and requests involved with sending communications to students.  The following areas are covered:

    • Request for new communication
    • Request for modify existing communication
    • Request to send communication
    • Incident with communication
    • Audit of communication
  • System Processes & Configuration

    Qsis Services carries out the configuration and rollover activities required within Qsis.  The following areas are covered:

    • File Parser
    • Configuration - Operational
    • Configuration - Processes
    • Configuration - Rollover
  • Academic Structure Maintenance

    Qsis Services carries out the academic structure maintenance required within Qsis.  The following areas are covered:

    • New Program/Plan/Subplan
    • Withdrawal of Program/Plan/Subplan
    • Add/Modify Degree
    • Add/Modify Subject
    • Add/Modify Organisation
    • Add/Modify Grading Scheme

    Requests for changes to academic structures must come through official channels e.g. Academic Affairs or Student Registry.

  • Data Feeds

    Qsis Services configures and maintains the data feeds required to other systems.  Each area will have a formal data sharing agreement.  The following are some of the key feeds covered:

    • Access Control
    • Alumni Report
    • GTCNI
    • Kinetix
    • Library
    • Marketing
    • PURE
    • MyFuture
    • VLE - Canvas
    • VLE - QOL
    • Quiet Man
    • CourseFinder
    • Programme Specifications
    • St Mary's

    There are many more feeds.  An exhaustive list can be obtained by contacting Qsis Governance.

  • Course Information

    Qsis Services supports Student Registry, MRCI, Academic Affairs and Queen's Schools with all incidents, requests and processes involved with course information within Qsis.  The following areas are covered:

    • Course Catalog
    • Browse Catalog (QsisCat)
    • Academic Advisement
    • Course Finder
    • Programme Specifications
    • CAPE reports
  • Courses & Classes

    Qsis Services supports Student Registry and Queen's Schools with all incidents, requests and processes involved with courses and classes in Qsis.  The following areas are covered:

    • Gradebook
    • Attendance Rosters
    • Class Creation
    • Class Rollover
    • Class Modification
    • Course Creation
    • Course Modification
    • Timetabling
  • Enrolment and Registration

    Qsis Services supports Student Registry, Student Finance, Admissions, International Student Support and Queen's Schools with all incidents, requests and processes involved with Enrolment and Registration.  The following areas are covered:

    • Credentials
    • Registration Flags
    • Student Cards
    • Wizard Availability
    • Wizard Configuration
    • E&R - Enrolment
    • E&R - Finance
    • Instructor/ELO
  • Data Quality

    Qsis Services supports Student Registry, Student Finance, Admissions, International Student Support, Planning Office and Queen's Schools with all incidents, requests and processes involved with Data Quality.  The following areas are covered:

    • Campus Community - Personal Information
    • Drops/Swaps
    • Enrollments
    • HESA
    • Leave of Absence
    • Registration
    • Student Duplicates
    • Student Record Program Plan
    • Withdawals
  • Operational Reporting

    Qsis Services supports all areas of the University with all incidents, requests and processes involved with Operational Reporting. The following areas are covered:

    • Analysis
    • CAPE
    • Change an Existing Report
    • Management Report
    • Freedom of Information Request
    • New Report Request
    • Standard Reports Support
    • Enrolment Request - System Checking
  • Statutory and Management Reporting

    Qsis Services supports DASA, Planning Office and Queen's Schools with all incidents, requests and processes involved with Statutory Reporting. The following areas are covered:

    • Graduate Outcomes
    • HESA
    • Unistats
    • NSS
    • Data Futures
    • Other Statutory Reports

    Qsis Services also provides daily files that are used to create managment reports based on Qsis data.  Reports are created for Recruiting, Finance and Students.  Access to these reports are controlled by Admissions, Finance and Planning.  If you require access, contact Qsis Support who will direct you to the correct contact.

  • Training & Documentation

    Qsis Services supports all areas of the University with training and documentation for all areas of Qsis . The following areas are covered:

    • Training Events
    • Training Preparation
    • Training Administration
    • Support Administration
    • Writing New Documentation
    • Updating Documentation for Staff
    • Updating Documentation for Students
    • Updating Website
    • Creating/maintaining online training materials
  • Testing

    Qsis Services provides testing of all areas of Qsis . The following areas are covered:

    • Bundles/Upgrades
    • Rollover Student Finance
    • Rollover Student Registry
    • Load Testing
    • Projects (pre-go live)
    • Preparation of data for testing
    • Functional Testing - Issues/Requests
  • Project Support

    Qsis Services provides support for the Qsis Development team during the development stages of new Qsis functionality.

    • Configuration
    • Security
    • Testing
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