The Inspire Support Hub, available exclusively to employees, provides self-help courses and online resources covering a vast array of mental health and wellbeing topics.   The monthly help sheets, written by in house clinicians, are continually uploaded to the site meaning the range of information is always expanding.

Those who may not be comfortable discussing their issues with a telephone advisor may feel happier accessing information via the website, particularly if it is of a sensitive nature. You can either use the site on a stand-alone basis, or to gather information to better understand an issue before discussing it with an advisor. 

You can access these resources at www.inspiresupporthub.org 

When signing up to the Hub for the first time use the unique PIN QUBSTAFF and follow the steps.

• Sign Up Now

The helpline service is accessible 24 hours a day, 7 days a week, 365 days a year. You simply call the free phone number below whenever it is convenient. No appointment is necessary.

0800 086 9934

Accessing the service is easy to do and there are a variety of ways to do so. The most common method of contact is through the helpline at the number above. If this does not suit, you can email the service, workandstudy@inspirewellbeing.org, use online chat or online referral form through the Inspire Support Hub, or be referred after consultation with a manager.  

Experienced, professional counsellors will help you clarify concerns and identify the best way for you to access assistance, and then directs you toward your next steps.

By calling in, you can access professional support services offering emotional, psychological and practical help, ranging from information and advice teams who will support you through a wide range of personal and work-related issues to referrals for face-to-face counselling.

Sometimes you may have more than one issue that is causing you concern, and the EAP can provide you with support that will help.

You can call the Helpline as often, and for as long as you need to discuss any issues you would like support with, for example:

• Stress, anxiety and depression
• Alcohol/substance misuse, gambling and addictive behaviour
• Grief and loss
• Crisis and trauma
• Relationships and family matters
• Domestic abuse
• Child, elder and disability caregiving issues
• Budgeting, financial worries, and reducing debt
• Legal advice
• Job burnout
• Managing pressure
• Bullying and harassment
• Workplace change

Where appropriate, referrals for structured counselling will be recommended and arranged by the Helpline support team.  You can receive up to six free and confidential face to face counselling sessions with a counsellor.  

These sessions can be carried out via telephone or video calls at the your request, and in the interim sessions will be delivered in this way until social distancing measures have been relaxed to allow a face to face session.

Where appropriate, the Helpline support team will refer your case on to a regulated advisor.  

High-level financial and legal information will be provided in the context of giving clear simple information about where to start with next steps and signposting for further advice.

Debt counselling and budget management information will also be provided.