Greg McCloskey
Director
Welcome to the Digital and Information Services Website.
Digital and Information Services provides the digital campus to support teaching, research and innovation for all the University's students, staff and visitors. Our primary objective is to provide the highest quality user-facing services and associated enabling functions.
The team is based in the McClay Library and the David Bates Building and is organised into four main areas
- Learning and Teaching Support
- IT Systems and Services
- Administration Support
- Digital Transformation
Information Services Assistant Directors
David Robinson
Learning & Teaching Support
The Learning and Teaching Support Division provides a diverse range of Services to the University including:
- Queen's Online Enterprise Portal, as well as the Queen’s Online Mobile App, providing access to core Business Services (document management, collaboration, reporting, paper-free meetings etc.).
- Support for the Learning and Teaching environments used across the University (VLE, Questionmark, Vevox etc.).
- Customer Relationship Management (CRM) for student recruitment and business users.
- Content Management System (CMS) for the creation, editing and publishing of enterprise websites.
- Media Production (including digital and video production, webinars etc.) for teaching, research, promotion and administration.
- Centrally Booked Teaching Room design and support.
- ICT Related Training Courses and Consultancy delivering staff training in a wide range of applications.
- Access to Language Courses (generic and tailored), in person and online.
David Nelson
IT Systems & Services
ITS&S is responsible for the delivery of all core infrastructure including the two Data Centres, Networking (LAN and WAN), Server (inc Virtualisation) support, Security, and Business Continuity Services. We also deliver desktop computing support to both staff and students, including support of over 1,400 SCC machines.
Email David Nelson
David Smyth
Administration Support
Administration Support is responsible for the delivery of the support and development service for the University’s key business systems. Working in close collaboration with colleagues in Professional Services and other areas of the University, we ensure the underlying IT systems that help deliver essential business functions are in place and operating to the required standards. The Division also manages the provision of the University’s central High Performance Computing system and the University SmartCard.
Email Mr David Smyth
Tony Cullen
Digital Transformation
Digital and Information Services are working closely with University leaders and their teams, along with our business partners, to introduce the changes needed to help us leverage emerging digital technologies. We aim to equip our academic, research and professional services staff with the technology and capabilities they need to achieve global impact and to modernise the student journey. This requires innovative, secure and connected systems and processes that are simple to use but will enrich the digital experience for all users.
Some of the solutions that are already delivering value include the digitisation of Exceptional Circumstances processes, a new system for Clearing enquiries and an AI Chatbot to automate responses to frequently asked questions. Various other projects are currently underway, including the development of a new Applicant Management System for direct applications to courses and a Strategic Engagement Platform for handling student service requests.
However, digital transformation is not just about developing new systems and apps. It will require reimagining how we do things at Queen's and a cultural shift in how we work together and engage with our students and the wider community.
Please visit the Digital Transformation website for more information on the Digital Transformation team.
Email Mr Tony Cullen