Identity Management Service (Novell based)

The Service is for

Staff

Service Description

Queen’s University Belfast, Digital & Information Services provides an Active Directory structure and service for the authentication for other system/services.

The systems and the hardware needed for providing access are located at Queen’s where they are monitored and supported by Queen’s DIS Department. The services are available to all authorised individuals, system and services.

Contact Details

Help and Assistance

Help and support for using the Service is provided via the following web page: http://www.qub.ac.uk/directorates/InformationServices/Services/ITServiceDesk/

In Person: Information Services Help Desk, during staffed hours. http://go.qub.ac.uk/openinghours

Technical Support

Users can contact the Service Desk as follows:

Phone: +44 28 9097 3760
In Person: Information Services Help Desk in the McClay Library

Sub-Services

Microsoft Active Directory
Staff & Student File store systems
Sharepoint system (Queen’s On Line)
Email

Service Hours

The Service is available to all authorised users on a daily 24 hour basis.

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/

Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

David Nelson, Assistant Director (Digital & Information Services)
d.j.nelson@qub.ac.uk or Tel. +44 28 9097 6088

Weeks 1 – 4 January, Exam preparation and Exams
Weeks 1 – 4 June, Exam preparation and Exams
Weeks 2 and 3 August, Re-sits

To facilitate these critical times, the SCC’s provides extended opening hours. Details of opening hours can be found at: http://www.qub.ac.uk/directorates/media/Media,404227,en.pdf

Digital & Information Services is committed to providing excellent customer service to help and assist in the effective use of the Service. Standard response times to all requests are available.

Outside of these agreed response times, the agreed escalation points are as follows:

Level One escalation
- Alan McVicker, Microsoft support team (Digital & Information services)
  A.mcvicker@qub.ac.uk or Tel: +44 28 9097 6068

Level Two escalation
- David Nelson, Assistant Director (Digital & Information Services)
- d.j.nelson@qub.ac.uk or Tel. +44 28 9097 6088

Technical Support

Queen’s Digital & Information Services is committed to providing excellent customer service and has put in place a standard response time for all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.