The Service is for
Staff, Students
Service Description
Library Services provides access to library electronic resources.
The systems and the hardware needed for providing access are located at Queen’s where they are monitored and supported by Queen’s Information Services Department. The services are available from any browser, and are accessed by staff and students using the credentials given to them when joining the University.
The resources are purchased from publishers and service providers and the Library links to their websites via the Library catalogue.
Help and support for using Resource Discovery is provided via the Libguides pages by selecting the subject you require assistance for http://libguides.qub.ac.uk/home.
Contact Details
Help and Assistance
Help and support for using Resource Discovery is provided via the Libguides pages by selecting the subject you require assistance for http://libguides.qub.ac.uk/home.
Contact is also possible using Social Media:
- Facebook: https://www.facebook.com/QueensUniversityBelfastLibrary
- Twitter: https://twitter.com/LibraryatQUB
- Blog: http://blogs.qub.ac.uk/library/
- In Person: At any Library Enquiry Desk, during staffed hours
- Library Chat: via the library website, during staffed hours
Technical Support
Users can contact the Service Desk as follows:
- Email: Libsupport@qub.ac.uk
- Phone: +44 28 9097 6240
- In Person: At any Enquiry Desk in the Library
- Facebook: https://www.facebook.com/QueensUniversityBelfastLibrary
- Twitter: https://twitter.com/LibraryatQUB
Sub-Services
Additional Support Information
Service Hours
The Service is available to all authorised users on a 24 / 7 / 365 basis.
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays, details of which can be found at http://go.qub.ac.uk/HolidayDates.
Outside of Agreed Support Hours, access to the service may be affected due to system upgrades, maintenance etc.
Service Owner
Maire Bradley and Isabel O'Kelly, Bibliographic Services Manager
bibliographic@qub.ac.uk or Tel +44 28 9097 6261
Deirdre Wildy, Head of Special Collections & Archives
d.wildy@qub.ac.uk or Tel +44 28 9097 6218
- 1st December to 29th January, Exam preparation and Exams
- 1st May to 8th June, Exam preparation and Exams
- Weeks 2 and 3 August, Resits
To facilitate these critical times, the library provides extended opening hours. Details of opening hours can be found at http://go.qub.ac.uk/openinghours.
Library Services is committed to providing excellent customer service to help and assist in the effective use of the Resource Discovery Service. Standard response times to all requests are available.
If the agreed response times are not met, the escalation points are as follows:
Level One escalation
- Arts, Humanities and Social Sciences
Eimear Evans, Faculty Librarian
eimear.evans@qub.ac.uk or Tel: +44 28 9097 6232
- Engineering and Physical Sciences
Dan Holden, Faculty Librarian
d.holden@qub.ac.uk or Tel +44 28 9097 6276
- Medicine, Health and Life Sciences
Angela Thompson, Medical Librarian
a.m.thompson@qub.ac.uk or Tel +44 28 9063 2595
- Special Collections & Archives
Deirdre Wildy, Head of Special Collections & Archives
d.wildy@qub.ac.uk or Tel +44 28 9097 6218
Level Two escalation
Jane O'Neill, Assistant Director (Library Services)
j.oneill@qub.ac.uk or Tel. +44 28 9097 6323
Technical Support
Queen’s Information Services is committed to providing excellent customer service and has put in place a standard response time for all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of these agreed response times, the agreed escalation points are as follows:
Level One escalation
- Linda Dale, Library Systems Officer
l.dale@qub.ac.uk or Tel: +44 28 9097 6146
Level Two escalation
- John Knowles, Library Systems Manager
j.knowles@qub.ac.uk or Tel. +44 28 9097 6242
Level Three escalation
- Jane O'Neill, Assistant Director (Library Services)
j.oneill@qub.ac.uk or Tel. +44 28 9097 6323