The Service is for
Business to Business
Service Description
System administration of the Linux servers hosting the Library systems for Queen’s, Stranmillis, St. Mary’s and Linenhall, including monitoring, data backup and recovery, Library software updating, and rebooting. The servers and the hardware are located in Queen’s Data Centres
Contact Details
Users can contact the Library Systems Service Desk as follows:
- Email: libsupport@qub.ac.uk
- Phone: 028 9097 6240
Additional Support Information
Service Hours
n/a
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://go.qub.ac.uk/holidays.
Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.
Service Owner
- David Nelson, Assistant Director (Digital & Information Services)
- d.j.nelson@qub.ac.uk or Tel. 028 9097 6088
- 1st December to 29th January, Exam preparation and Exams
- 1st May to 8th June, Exam preparation and Exams
- Weeks 2 and 3 August, Resits
Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of these agreed response times, the agreed escalation points are as follows:
- Level One escalation
- David Glass, Senior Systems Analyst
- d.glass@qub.ac.uk or Tel. 028 9097 6070
- Level Two escalation
- David Nelson, Assistant Director (Digital & Information Services)
- d.j.nelson@qub.ac.uk or Tel. 028 9097 6088
- Level Three escalation
- Ian Purdy, Interim Director (Digital & Information Services)
- i.purdy@qub.ac.uk or Tel. 028 9097 6346