The Service is for
Staff, Students
Service Description
Library Services staff provide support and training designed to help library members find and evaluate information and make the best use of available resources.
Library subject teams provide one-to-one and organised group training sessions on searching for academic research literature, exploiting available online resources, managing references and making the best use of library collections.
Special Collections & Archives team provide one to one support and classes to support modules and assignments at undergraduate and postgraduate levels focussed on archives, print, map and photographic and digital resources. Access to Queen’s rare and unique collections including the University Archive (business records of QCB and QUB) is managed through Special Collections & Archives.
Library staff also support new student induction sessions.
Contact Details
Users can contact the Library as follows:
- Email: library@qub.ac.uk
- Phone: +44 28 9097 6322
- Website: www.qub.ac.uk/lib
- Facebook: https://www.facebook.com/QueensUniversityBelfastLibrary
- Twitter: https://twitter.com/LibraryatQUB
- Blog: http://blogs.qub.ac.uk/library/
Subject Librarians can be contacted directly during staffed service hours.
Special Collections & Archives can be contacted during staffed service hours.
Individual Libraries can be contacted by telephone during staffed service hours.
Users can contact Library staff in person during staffed service hours.
Sub-Services
- One-one and group training sessions
- Support for new student induction
Additional Support Information
Service Hours
- Subject Librarians can be contacted directly during staffed service hours.
- Special Collections & Archives can be contacted directly during staffed service hours.
- Individual Libraries can be contacted by telephone during staffed service hours.
- Users can contact Library staff in person during staffed service hours.
Support Hours
Subject Librarians are happy to provide support during staffed service hours.
Special Collections & Archives support is available during staffed service hours.
Service Owner
Start of semester One (Induction Period).
Library Services is committed to providing excellent customer service to help and assist in the effective use of its Services. The Standards of Service document details our commitment to ensuring a consistent and excellent delivery of service across the Library.
If the agreed response times are not met, the escalation points are as follows:
AFBI Library Newforge
- Level One escalation
Patrick Elliott, Assistant Librarian
p.elliott@qub.ac.uk or Tel +44 28 9025 5227
- Level Two escalation
Donna Irving, Librarian
d.irving@qub.ac.uk or Tel +44 28 9097 8909
AFBI Library Stormont
- Level One escalation
Kriss Leslie, Assistant Librarian
k.leslie@qub.ac.uk or Tel +44 28 9025 5227
- Level Two escalation
Donna Irving, Librarian
d.irving@qub.ac.uk or Tel +44 28 9097 8909
Arts, Humanities and Social Sciences
- Level One escalation
Eimear Evans, Faculty Librarian
eimear.evans@qub.ac.uk or Tel: +44 28 9097 6232
- Level Two escalation
Jane O’Neill, Assistant Director (Library Services)
j.oneill@qub.ac.uk or Tel. +44 28 9097 6323
Engineering and Physical Sciences
- Level One escalation
Dan Holden, Faculty Librarian
d.holden@qub.ac.uk or Tel +44 28 9097 6276
- Level Two escalation
Jane O’Neill, Assistant Director (Library Services)
j.oneill@qub.ac.uk or Tel. +44 28 9097 6323
Medicine, Health and Life Sciences
- Level One escalation
Angela Thompson, Librarian
a.m.thompson@qub.ac.uk or Tel +44 28 9097 8962
- Level Two escalation
Donna Irving, Librarian
d.irving@qub.ac.uk or Tel +44 28 9097 8909
Special Collections & Archives
- Level One escalation
Deirdre Wildy, Head of Special Collections & Archives
d.wildy@qub.ac.uk or Tel +44 28 9097 6218
- Level Two escalation
Jane O’Neill, Assistant Director, Library Services
j.oneill@qub.ac.uk or Tel +44 28 9097 6323