The Service is for
Staff, Students
Service Description
Queen's Online (QOL) is a secure managed environment in which staff and students can access online resources and services. Services are accessed via staff or student number and password. One of the key services is the QOL portal which provides the route into a range of key online services.
Log in to Queen's Online
Contact Details
Users can contact the Service Desk as follows:
- Email:itservicedesk@qub.ac.uk
Phone: +44 28 90973760
In Person: Ground Floor, McClay Library
Sub-Services
- Portal Services
- Library Services
- Online Assessment
- Research Applications
- Admin Applications
Additional Support Information
Service Hours
The Service is available to all authorised users on a 24 / 7 / 365 basis
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.
Service Owner
David Robinson, Assistant Director (Digital & Information Services) David.Robinson@qub.ac.uk or Tel. 028 9097 6164
- Week 3 September, Registration and Enrolment Weeks
- Coursework submission periods throughout Semesters 1 and 2.
- Core Examination period in May and june.
- Weeks 2 and 3 August, Resits
Queen’s DIS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. Outside of these agreed response times, the agreed escalation points are as follows:
Level One escalation
Level Two escalation
David Robinson, Assistant Director (Digital & Information Services)
David.Robinson@qub.ac.uk or Tel. 028 9097 6164
Level Three escalation
Ian Purdy, Interim Director (Digital & Information Services)
i.purdy@qub.ac.uk or Tel. 028 9097 1777