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Desk Phones

Whether you need a new phone line, modifications to your existing setup, or migration to the Teams Phone System, we’re here to help. Our services include:

• New Line Requests – Get a new phone line set up quickly and efficiently.

• Surrender Extension – Remove an existing extension when no longer needed.

• Modify Dial-Out Access – Adjust permissions for external calling, such as international access

• Change Displayed Number – Update how your number appears in the directory or Microsoft Teams.

• Migrate to Teams Phone System – Seamlessly transition to the Teams Phone System for a unified communication experience.

To request any of these services, please submit a request here or visit our SharePoint site for more information.

Mobile Devices

For business purposes, some staff members are provided with mobile devices, including phones, smartphones, tablets, and data dongles.

If you need to order a new mobile service or change/upgrade an existing service, please visit the Mobile Devices section on the Telecoms SharePoint site for more details.

General Support

For all enquiries related to the University's telephony services, please review the Telecoms SharePoint site.

If you are experiencing an issue, please raise a case via the IT Service Desk for assistance.