We will:

• Provide a helpful and friendly service
• Treat you with respect and courtesy and embrace and value diversity
• Provide you with appropriate information resources and a comfortable study environment
• Provide you with relevant training and appropriate assistance
• Actively seek your views and opinions and respond promptly to your comments and complaints
• Publicise our range of services, and send you timely notifications and reminders
• Keep your personal details secure in accordance with Data Protection legislation

To help us achieve this we ask you to:

• Treat library staff and other customers with politeness and consideration
• Contribute to maintaining an environment conducive to learning and research
• Treat the Library’s resources with care and respect
• Carry your staff/student/library/visitor card when you visit the Library (cards are not transferable)
• Observe the Library’s policies and regulations
• Give us feedback so that we can improve our service to you

Thank you for working with us to help provide the best service possible

January 2024