KPI

Narrative

Timeframe to be met (working days)

Appointment Offer

An offer of a date for an appointment with a needs assessor will be made within 10 days* of the receipt of all necessary documentation (DSA1, medical evidence etc). 

*Depending on the time of year (i.e., peak business periods), this may extend to 15 days.

10

Report Completion

Time taken to complete and upload the needs assessment report / quotes through Cudos, the Centre’s information management system.

5

Quality Assurance

Time taken to quality assure a needs assessment report / return it to the assessor for amendment where required should be no longer than 5 working days.

5

Review

The timeframe the student has for reviewing the draft report and feeding back with requests for amendments, additions etc is 3 days.

3

Updates

Where changes are required to a report, the needs assessor has 5 days in which to make these amendments.  On submission, the student will then have another 3 days to review the new draft / feed back in relation to further amendments, if required.

5

Submission

Following a nil response (i.e., where a student is happy with the contents of the draft report), the timeframe for returning the final version to the funder for consideration is 5 days.

5

Action

Number of days to action a DSA2 letter or equivalent funder notification, i.e., the timeline for making a referral to the Register of Support Providers at Queen’s for approved one-to-one support following receipt of a DSA2 (or equivalent).

5