Support Available
There is a wide range of support available to you from the Student Wellbeing Service within Queen's, some of which is detailed below. Our services are free and available to registered students at the University.
Our counselling support is delivered in partnership with Inspire (external organisation). Counselling is also a free service to registered students at Queen's. If you aren't sure what support is best for you, the Student Wellbeing Service is a good starting point, if we feel you need counselling or support from another external service we can discuss that with you.
Drop In Service
Monday to Friday, 11:00am - 3:00pm
- Visit us: Level 1, One Elmwood
Alternatively, you can also contact us through our Online Form.
During your Drop-In meeting, the Disability & Wellbeing Adviser may feel that you need a longer appointment to discuss your issues and explore suitable support options. Therefore you may be booked into a 1:1 appointment with an appropriate member of the team, or it may be that you need support from another service, such as Counselling, Advice SU or an external service.
Self Help
Online Self Help Material
We have a wide range of self-help materials in our resource area in the Student Drop In (Level 1, behind the Information Desk). We also work in partnership with Inspire Wellbeing, who have launched the Inspire Student Hub. Register an account to access these materials. If you are prompted for a pin, please enter 'QUBHUB' (without quotation marks).
Students can explore our online resources section to find specific advice on a range of issues. If you feel that things aren't improving through accessing our self help materials, please arrange to come in for a meeting with a Wellbeing Adviser, it may be that you need to talk to someone to help you work your way through your issues, or it may be that you need to engage with other specialist services.
Resources and Webinars
One to One Consultations
Meet with a Wellbeing Adviser
Students can request a meeting with a Wellbeing Adviser by completing our online form. Students will be allocated a consultation appointment with a Wellbeing Adviser to discuss their issues/concerns and look at appropriate support options. Student Wellbeing Service is a free service for all students registered at the University, including students on placement and Erasmus programmes (support can be arranged via telephone/Skype). The Student Wellbeing Adviser will listen non-judgmentally to your issues and concerns, and talk through suitable support options. Please read our Student Support Agreement which explains how we treat the information you share with us whist receiving support.
Counselling
Delivered in partnership with Inspire Wellbeing
Counselling can be a helpful step for students facing specific challenges, but it’s important to ensure that this is the right support for you before booking an appointment. At Queen’s, we offer a variety of wellbeing resources that may meet your needs without the need for counselling sessions. These include self-help tools, wellbeing workshops, peer support, and drop-in sessions, which can all also be found on this page. Many students find these options effective in addressing their concerns and improving their overall wellbeing.
If, after exploring these resources, you feel that counselling is the best option for you, the service provides short-term, solution-focused support, typically between 2–6 sessions. Please note that counselling is not a substitute for longer-term psychological or therapeutic support, which should be accessed through your GP and to which your counsellor may refer you if appropriate.
If you decide that counselling is the right step for you, please click below to book an appointment directly with Inspire.
By carefully considering your needs and the range of support available, you can make the most of the resources at Queen’s and ensure you are accessing the right help at the right time.
Student Wellbeing Events
Wellbeing Events including Wellbeing on Weekdays
The Student Wellbeing Service deliver a range of workshops and events throughout the academic year. Events and workshops are based on what we find works well for students, and what students tell us they need. The full schedule is available here, and also will be available on our Facebook, Instagram and Twitter pages. All of our events will focus on the Take 5 Steps to Wellbeing (Be Active, Connect, Take Notice, Give and Keep Learning). Check out our social media pages for more information (some events may be subject to change so best to check regularly).
Safe & Healthy Relationships
Specialist Support from our Safe and Healthy Relationships Adviser
We are keen to support all students develop and maintain Safe & Healthy relationships. This includes promoting a zero tolerance policy for sexual misconduct, bullying, harassment or any form of hate crime.
Within Student Wellbeing we have a specialist Adviser to support you. Contact us to arrange a 1:1 appointment, if you have been affected by any of these issues.
Please go to Safe & Healthy Relationships page for more information. Please click the button below to access the Report & Support portal.
Emergency Support
What to do
Students who require immediate Wellbeing support can contact:
- Inspire – (24/7 helpline – Freephone) – 0808 800 0016 (Wellbeing Support)
- Lifeline – (24/7 helpline – Freephone) – 0808 808 8000 (Crisis Support)
- Samaritans - 116 123 (national line) (Listening Ear)
TalkCampus
Peer Support App
TalkCampus is a mental health peer support mobile app, which all students at Queen's can access for free.
Download TalkCampus from the app store to connect anonymously with other students globally who are navigating through the same challenges. Your student email address will give you free access.