Enrolment and Registration
When you arrive
Online Registration
All students are required to complete ONLINE registration at the start of each academic year via the Qsis Registration Portal.
The portal opening dates for 2024 are:
2nd September 10am: Undergraduate Level 1
4th September 10am: All new and returning Postgraduates
5th September 10am: Undergraduate Level 2 2pm: Undergraduate Level 3 and up
All the details you need are listed below:
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Getting your student number and password
You will receive a Welcome email which will include such details as your student number and password. This will also give dates of when the Qsis Registration Portal will be open for you, and you should commence the online part of the registration process as soon as you have access to the portal.
- QSIS and the Registration Portal
You can log on to QSIS using the credentials details included in your Welcome email – the username is your student number, and the password is the one listed in your email. It is recommended that this password is used to complete all steps of the registration process – if required you can then change your password by clicking on “Change Password” on your Queen’s Online account.
If you are an international student, you will be able to complete the online registration up until the immigration document check stage. A hold will be in place until Immigration Support Service carry out a document check. Part of this process will involve you uploading pictures of your current immigration documentation – these will then be checked by the Compliance Team in Immigration Support Service. When the check is complete the hold will be lifted allowing you to continue with online registration.
It is recommended that you periodically check the Registration Portal to find out if the document check has been completed and if you are able to continue with the registration process.
- Selecting modules and finance
The next steps of registration are selecting modules and finance i.e. how you are paying your fees. If you have any issues with module selection or the financial step of online registration please watch our instructional videos here or raise a service request for support via https://myportal.qub.ac.uk/
Instructional Videos
You can watch instructional videos for each step of enrolment and registration here.
New Students (Or Starting a New Programme of Study)
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Matriculation
If you are a new student to the University or starting a new programme of study, you will complete Online Registration and must also complete Matriculation to be fully registered. This is the process of verifying your identification and qualifications. Please ensure you apply for any required documentation well in advance.
Students complete matriculation on campus, as this process includes the issue of your student ID card. A photograph will be taken during this appointment. If you are completing on-site matriculation you must book an appointment at our Registration Centre in advance, unless your School has already made an appointment on your behalf. Please check your Queen’s emails before booking an appointment.
Registration will take place at various venues throughout the semester - please refer to your Welcome email or appointment booking for the current registration building.
Booking links will be provided on the final step of Online Registration in Qsis.
- What you need to complete the Matriculation stage
- Qualification check
For students completing matriculation please bring original physical documentary evidence of entrance qualifications (except where these are an award issued by Queen’s University Belfast or provided directly by UCAS) and a certified English translation where applicable. Scans or photos will not be accepted in person.
Acceptable documents would include parchments or certificates, transcripts, official signed and stamped letters of confirmation from an institution's Registry Office, as examples.
- Identification check
You must present an approved form of identification (listed below). No other forms of identification will be accepted
UK/ROI Students: All documents from one of the groups.
Group 1 A current UK/ROI passport
An original Deed Poll or marriage certificate to evidence a change of name, if applicable.
Group 2 Original Full Birth Certificate issued in the UK which includes the name of at least one of the holder's parents AND
An original official document issued by a Government Agency or previous employer giving the student’s National Insurance Number and name e.g. National Insurance card; Letter from HM Revenue & Customs about Tax or Tax Credit; Letter from Job & Benefits Office; P45 or P60; Payslips; AND
Current Driving Licence issued in the UK or the Republic of Ireland AND
An original Deed Poll or marriage certificate to evidence a change of name, if applicable.
Group 3 Original Full Birth Certificate issued in the Republic of Ireland which includes the name of at least one of the holder's parents AND
Current Driving Licence issued in the UK or the Republic of Ireland AND
An original Deed Poll or marriage/civil partnership certificate to evidence a change of name, if applicable.
No other forms of identification will be accepted.
EU Nationals with settled/pre-settled status: Passport, indefinite leave to remain permission, and a share code provided by the government so that we can verify your status. Further information about share codes can be found here: https://www.gov.uk/view-prove-immigration-status
All other International Students: Passport and Immigration Documentation
All other international students will need to supply any current immigration documentation you have at present and complete the arrival questionnaire link you have been sent. Immigration Support Services staff will then check these before allowing you to proceed and complete your registration. Immigration Support Services will contact you if they require any further information prior to completing the check.
- Completing registration
Once you have completed all stages listed above you will be fully registered with Queen's.
Successful completion of all stages of registration will be confirmed to you by email to your Queen's email address. You can also check your status at any time by logging into Qsis and checking the Registration Tile.
Enrolment & Registration FAQs
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I have not received my Welcome email and credentials – what should I do?
We will begin sending out the Welcome email from QUB Student Helpline to your personal email address in late August. Your Welcome email may be delayed due to late admission into the University, public holidays or extenuating circumstances.
If you have not received your Welcome details before your classes start, please contact us via the Student Helpline.
- My Welcome email contains the wrong information. How do I inform the University?
If it is your personal details (name, date of birth, home address), we will amend the student records system once you have verified your identify with us during your matriculation appointment.
If any other changes are required, please log a request via https://myportal.qub.ac.uk/
- I have received my Welcome email but my password is all *** (asterisks)
This will only happen if you were a previous student at the University.
You can find information on how to reset your password here: https://www.qub.ac.uk/directorates/InformationServices/Services/ITServiceDesk/sspr/
- What accounts do I have access to?
Queen's Portal (Service Requests) - https://myportal.qub.ac.uk/
Queen’s Email - owa.qub.ac.uk
Queen’s Online (QOL) - qub.ac.uk/qol
Queen’s Student Information System (Qsis) - qsis.qub.ac.uk
Canvas canvas.qub.ac.uk
- My username and password do not work- what should I do?
Your username is your student number. The password should be a mixture of letters and numbers (case sensitive). This applies to your Queen’s email, Queen’s Online (QOL) and Queen’s Student Information System (Qsis).
You can find information on how to reset your password here: https://www.qub.ac.uk/directorates/InformationServices/Services/ITServiceDesk/sspr/
It is advised that you change your password after you complete registration.
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How can I change my password?
You can find information on how to reset your password here: https://www.qub.ac.uk/directorates/InformationServices/Services/ITServiceDesk/sspr/
- I have matriculated remotely (as a distance learning student) and now need to collect a student card
If you are a new student or starting a new course, and you have not yet presented your Matriculation documents in person, you will be required to do so if or when you first study on campus. Your student card will be issued at this stage.
You will need to present your identification documents and original physical qualifications in person, a photo will be taken and your student card will be issued.
- I won't be able to register before my deadline
If you have exceptional reasons for not meeting the deadline to register, you may approach your School Office directly to enquire if an extension may be requested on your behalf. Requesting an extension is not guaranteed to be approved, and will be reviewed on a case-by-case basis.
- Who can help me with my registration?
There are some video guides about how to complete registration : E&R Videos | Academic & Student Affairs | Queen's University Belfast (qub.ac.uk)
If you need further help with your registration steps please use the contact details below to Raise a Service Request, Email or Phone us.
Need Assistance? Get support with the Student Helpline
All students will be in receipt of an email from us with details on the registration process. You can also refer to our FAQs and guides if you are experiencing difficulties.
Can't find the information you are looking for?
Queen's Portal Service Requests | https://myportal.qub.ac.uk/ |
Student Helpline Phone | +44(0)28 9097 3223 |
QSIS For Students
Qsis is the Queen's University Student Information System which holds all core details about a student's classes, fees, enrolments, admissions, transcripts/HEAR and the Future-Ready Award for the University. Find out more about QSIS.
Forms and Letters Required
Throughout your time at Queen's you may require an official University letter, some of which may need to be personalised, such as a letter to open a bank account or to apply for a visa, if you are planning on visiting another country.
When applying for a GP registration, National Insurance Number, or a driving license, you can use your Student Status Letter.
Further details on the types of forms and letters available can be found below.
We can provide a letter for your bank to confirm that you are a Queen's University Student.
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Forms
The staff at the Student Information Point, First Floor, One Elmwood can stamp and authorise certain documents to confirm your student status and attendance at Queen’s University. These can include:-
- DSA forms
- Translink forms
- Sponsorship forms
- Pension forms
Any form that requires confirmation of payment or fee amounts should be emailed to studentfinance@qub.ac.uk
- Letters
Student Registry in One Elmwood can provide a variety of letters which include:-
- A Confirmation of Attendance letter
- Visa Letter
- GP letter
- Completion letter
- Withdrawal letter
- Leave of Absence letter
Find out more about Attendance and Education Letters
A Confirmation of Attendance letter can be used to confirm your student status and can be used for various reasons e.g. to open a bank account, confirm attendance to a Sponsor etc.
A letter can also be produced for any local or on-line bank with the exception of Bank of Ireland and Barclays.
Please note - With the exception of DSA forms a student is required to be fully enrolled before a form can be stamped or a letter produced.