Mike is the Head of Accommodation.

He leads a team of 108 staff working across an accommodation portfolio of 3,456 University managed bedrooms, 730 bedrooms in nominated partner accommodation and 90 staff and family houses/apartments.

His role is to ensure that his management team are delivering timely and relevant support to students, families and staff in accommodation

Sinéad is the Business Development Manager.

She leads a commercial and customer service team (including allocations and reception) responsible for meeting occupancy and revenue targets, meeting business objectives and ensuring that all the team provide excellent customer service on a daily basis.

Gwen is the Project Manager

She has responsibility for new developments across Belfast and for the refurbishment programme for student and staff accommodation.

This involves engaging with customers on a regular basis to obtain feedback on the facilities provided.

Helen is the Lead Operations Manager across the accommodation portfolio.

She is responsible for managing a team of approximately 60 operational staff (includes housekeeping, facilities and safety teams) on a day to day basis, whilst ensuring that all students have a safe and comfortable environment in which to live whilst studying at Queen's.

Michael is the Residence Student Experience and Support Manager.

He leads on all aspects of resident student experience and support activities.

He leads a team that deliver projects across different areas that positively impact on the resident student experience, including social events to encourage multicultural awareness, wellbeing and positive mental health initiatives and sustainability events.

Corinne is the Accommodation Manager.

She is responsible for the delivery of a quality customer experience. She manages the administration and functions associated with the delivery of accommodation services to ensure that occupancy targets are achieved and maximum customer satisfaction is delivered.

Briege is the Assistant Accommodation Manager working in the Allocations team.

She is responsible for showcasing accommodation to prospective students and parents, allocating students into their preferred accommodation and providing a warm welcome to all students.

Michelle is the Assistant Accommodation Manager working in the Reception Team.

She is responsible for managing reception teams across all our accommodation locations, ensuring that a courteous, efficient and effective service is provided for all our customers.

Kathryn is the Customer Relations Officer.

She is responsible for delivering timely, accurate and clear communications to all customers via marketing materials, website and social media channels.

She also has responsibility for obtaining and managing customer feedback, complaints, comments and compliments.

Niamh is the Residential Support and Events Manager.

She is responsible for providing professional and pro-active residential support, welfare and wellbeing service to all students, ensuring they have the opportunity to succeed in their studies and fully participate in the broader student experience.

Debbie is the Operations Manager at Elms BT1 (747 bedrooms).

She is responsible for assisting in the provision and delivery of effective facilities services. Debbie leads the day to day operations, ensuring a safe and welcoming environment for the students as well as delivering a smooth and consistent service to all

Derrick is the Operations Manager at Elms BT2 (490 bedrooms).

He is responsible for assisting in the provision and delivery of effective facilities services.

Stephen is the Operations Manager at Elms BT9, to include staff accommodation.

He is responsible for assisting in the provision and delivery of effective facilities services. He leads the day to day operations ensuring a safe and welcoming environment for students, families and staff, as well as delivering a smooth and consistent service to all.