Event Completion

After an event, the process is not complete until all of the necessary follow-up has been completed and all loose ends have been tied up.  Following your event, make sure you:

• Clean up all event-related materials and return any borrowed items to appropriate sources
• Request receipts from speakers for reimbursable expenses
• Request invoices from all suppliers and update budget with actual costs
• Send 'Thank You' notes to speakers, special guests and event staff
• Reflect on the planning process and make notes of areas for improvement
• Request invoices from all suppliers and update budget with actual costs (N.B. please consult finance for information on restrictions on reimbursable expenses).

Attendee Follow Up

Once a guest has chosen to attend or you have built a relationship with an attendee, it is important to consider how you will maintain contact after your event to ensure maximum impact. Event feedback surveys are a great way to gauge how useful your guests found the event, find out what went well and what could be improved and open a post-event communication channel.

Surveys can be created and sent electronically using online applications such as Survey Monkey using the contact details you gathered at the registration stage.  A sample follow up survey can be found here, along with some useful Survey Tips.

Don’t forget to be mindful of all GDPR Regulations when sending surveys!