Understand the nature of work in e-commerce fulfilment warehouses and the employment pressures underpinning labour management practices in the sector

Understand how same day/next day delivery dynamics impact warehouse labour process operations

Understand the strategic choices underpinning technology preferences for labour process operations in e-commerce fulfilment warehouses

Understand the role of warehouse management solutions (WMS) software in re-designing the warehouse labour process operations

The influence and dominance of different business models in the sector and their impact on the nature of the labour process operations

The potential for the sector to deliver on the Good Work Agenda of the UK Government